Cancellation Policy

We understand that plans change and we kindly ask that you provide us with enough notice to adapt accordingly.

We require a minimum of 2 business days’ notice for any cancellations or changes to your appointment.

Allied Therapy Services is a home visiting therapy service, so when you book an appointment, we reserve this time specifically for you - including the consultation, planning, preparation and travel time. It is often not possible to fill these appointments on short notice.

To sustain our services, our cancellation fee is 100% of the cost of the scheduled appointment, including scheduled travel time if applicable.

We want to emphasise that this is not a penalty, but a necessary measure to ensure the effective use of our resources and the wellbeing of our dedicated therapists.

To cancel or reschedule, please call us on (03) 5292 8020

If you're unable to reach us, please leave a voicemail - even if it is after hours.

We understand that unforeseen circumstances may occur that are beyond your control, and we encourage you to communicate any such instances with us so that we can work towards a solution together.

Any changes to this cancellation policy will be updated on our website and reviewed regularly.

Thank you for understanding our Cancellation Policy.

The Allied Therapy Services Team